{"id":8317,"date":"2023-01-09T12:42:12","date_gmt":"2023-01-09T11:42:12","guid":{"rendered":"https:\/\/www.gopay.com\/blog\/?p=8317"},"modified":"2023-01-16T09:32:10","modified_gmt":"2023-01-16T08:32:10","slug":"v-roce-2023-se-zmeni-pravidla-odstoupeni-od-smlouvy-a-reklamaci","status":"publish","type":"post","link":"https:\/\/www.gopay.com\/blog\/v-roce-2023-se-zmeni-pravidla-odstoupeni-od-smlouvy-a-reklamaci\/","title":{"rendered":"E-shopa\u0159i, co se v roce 2023 zm\u011bn\u00ed? Nov\u00e1 pravidla odstoupen\u00ed od smlouvy a reklamac\u00ed"},"content":{"rendered":"\n

Za\u010d\u00e1tek roku 2023 p\u0159inesl novelu z\u00e1kona o ochran\u011b spot\u0159ebitele a novelu ob\u010dansk\u00e9ho z\u00e1kon\u00edku. Nov\u00e1 pravidla se dotknou ka\u017ed\u00e9ho e-shopa\u0159e. <\/p>\n\n\n\n

Poj\u010fme si rozebrat kl\u00ed\u010dov\u00e9 zm\u011bny v pravidlech pro odstoupen\u00ed od kupn\u00ed smlouvy a v reklamac\u00edch. <\/p>\n\n\n\n\n\n\n\n

Vyu\u017e\u00edv\u00e1n\u00ed e-shop\u016f jako p\u016fj\u010doven kon\u010d\u00ed<\/h2>\n\n\n\n

Nov\u00e1 \u00faprava pravidel pro odstoupen\u00ed od smlouvy p\u0159inese v\u00fdhodu v\u0161em e-shop\u016fm. Je toti\u017e nam\u00ed\u0159en\u00e1 proti jejich zneu\u017e\u00edv\u00e1n\u00ed jako bezplatn\u00fdch p\u016fj\u010doven. <\/p>\n\n\n\n

Doba pro odstoupen\u00ed od kupn\u00ed smlouvy (vr\u00e1cen\u00ed zbo\u017e\u00ed) z\u016fstane i v roce 2023 stejn\u00e1 – 14 dn\u00ed od p\u0159evzet\u00ed zbo\u017e\u00ed. P\u0159i objedn\u00e1vce v\u00edce kus\u016f zbo\u017e\u00ed se lh\u016fta pro odstoupen\u00ed od kupn\u00ed smlouvy po\u010d\u00edt\u00e1 ode dne dod\u00e1n\u00ed posledn\u00edho kusu.<\/p>\n\n\n\n

Do nyn\u011bj\u0161ka platilo, \u017ee si zbo\u017e\u00ed mohl z\u00e1kazn\u00edk po dobu 14 dn\u016f vyzkou\u0161et. Zbo\u017e\u00ed po vyzkou\u0161en\u00ed mohl vr\u00e1tit prakticky v jak\u00e9mkoliv stavu. <\/p>\n\n\n\n

\u010casto se tak e-shop\u016fm vr\u00e1tilo po\u0161kozen\u00e9 zbo\u017e\u00ed, kter\u00e9 bylo kv\u016fli opot\u0159eben\u00ed d\u00e1le neprodejn\u00e9. Kv\u016fli t\u00e9to politice vr\u00e1cen\u00ed zbyte\u010dn\u011b p\u0159ich\u00e1zeli e-shopa\u0159i o zbo\u017e\u00ed i finance.<\/p>\n\n\n\n

Zbo\u017e\u00ed si z\u00e1kazn\u00edk m\u016f\u017ee vyzkou\u0161et, pravidla jsou ale p\u0159\u00edsn\u011bj\u0161\u00ed<\/h2>\n\n\n\n

O mo\u017enost vyzkou\u0161et si produkt z\u00e1kazn\u00edci nep\u0159ijdou, pravidla se ale zp\u0159\u00eds\u0148uj\u00ed. <\/p>\n\n\n\n

Nov\u011b si z\u00e1kazn\u00edk m\u016f\u017ee produkt vyzkou\u0161et pouze na nezbytnou dobu pro zji\u0161t\u011bn\u00ed, zda mu nov\u00e9 zbo\u017e\u00ed sed\u00ed \u010di nikoliv. <\/p>\n\n\n\n

Za p\u0159\u00edpadn\u00e9 sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed nese z\u00e1kazn\u00edk odpov\u011bdnost. V praxi to znamen\u00e1, \u017ee z\u00e1kazn\u00edk nesm\u00ed zbo\u017e\u00ed pou\u017e\u00edt opakovan\u011b, aby nedo\u0161lo k jeho po\u0161kozen\u00ed. <\/p>\n\n\n\n

Nyn\u00ed nese z\u00e1kazn\u00edk odpov\u011bdnost i za po\u0161kozen\u00ed zbo\u017e\u00ed nespr\u00e1vnou manipulac\u00ed p\u0159i zkou\u0161en\u00ed. Z\u00e1kazn\u00edk m\u00e1 i v takov\u00e9m p\u0159\u00edpad\u011b pr\u00e1vo odstoupit od kupn\u00ed smlouvy, m\u016f\u017eete mu ale vr\u00e1tit \u010d\u00e1stku pon\u00ed\u017eenou o opot\u0159eben\u00ed zbo\u017e\u00ed. <\/p>\n\n\n\n

M\u011bn\u00ed se i pravidla pro reklamaci zbo\u017e\u00ed<\/h2>\n\n\n\n

Reklama\u010dn\u00ed lh\u016fta je st\u00e1le do 2 let od p\u0159evzet\u00ed zbo\u017e\u00ed. Vady se nyn\u00ed nevztahuj\u00ed na opot\u0159eben\u00ed zp\u016fsoben\u00e9 b\u011b\u017en\u00fdm u\u017e\u00edv\u00e1n\u00edm (\u0161kr\u00e1bance, \u017emolky, apod.).<\/p>\n\n\n\n

Kdy m\u00e1 z\u00e1kazn\u00edk n\u00e1rok na reklamaci? V p\u0159\u00edpad\u011b, \u017ee dodan\u00fd produkt neodpov\u00edd\u00e1 vlastnostem a funkc\u00edm, kter\u00e9 prezentuje v\u00fdrobce produktu, nebo nebyl dodan\u00fd v objednan\u00e9m mno\u017estv\u00ed. <\/p>\n\n\n\n

Po obdr\u017een\u00ed \u017e\u00e1dosti o reklamaci ji mus\u00edte vy\u0159\u00eddit nejpozd\u011bji do 30 dn\u00ed. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b m\u00e1 z\u00e1kazn\u00edk pr\u00e1vo na odstoupen\u00ed od kupn\u00ed smlouvy. <\/p>\n\n\n\n

Pokud je reklamace opr\u00e1vn\u011bn\u00e1, m\u00e1te tak\u00e9 povinnost z\u00e1kazn\u00edkovi uhradit n\u00e1klady na dopravu spojen\u00e9 s vr\u00e1cen\u00edm zbo\u017e\u00ed. <\/p>\n\n\n\n

Kdy\u017e se produkt pokaz\u00ed do p\u016fl roku<\/h2>\n\n\n\n

I reklamace poka\u017een\u00e9ho produktu do 6 m\u011bs\u00edc\u016f se m\u011bn\u00ed. Nov\u011b se tato lh\u016fta prodlu\u017euje na 12 m\u011bs\u00edc\u016f ve prosp\u011bch z\u00e1kazn\u00edka. <\/p>\n\n\n\n

Z\u00e1konn\u011b plat\u00ed, \u017ee v p\u0159\u00edpad\u011b uplatn\u011bn\u00ed reklamace v t\u00e9to lh\u016ft\u011b bylo zbo\u017e\u00ed vadn\u00e9 ji\u017e v dob\u011b p\u0159evzet\u00ed. V p\u0159\u00edpad\u011b uzn\u00e1n\u00ed reklamace m\u00e1 z\u00e1kazn\u00edk n\u00e1rok na nov\u00e9 zbo\u017e\u00ed nebo opravu vadn\u00e9ho produktu. <\/p>\n\n\n\n

Nyn\u00ed bude na v\u00e1s p\u0159i neuzn\u00e1n\u00ed reklamace prok\u00e1zat, \u017ee vadu reklamovan\u00e9ho zbo\u017e\u00ed zp\u016fsobil s\u00e1m z\u00e1kazn\u00edk (nap\u0159. nespr\u00e1vn\u00fdm u\u017eit\u00edm produktu). <\/p>\n","protected":false},"excerpt":{"rendered":"

Za\u010d\u00e1tek roku 2023 p\u0159inesl novelu z\u00e1kona o ochran\u011b spot\u0159ebitele a novelu ob\u010dansk\u00e9ho z\u00e1kon\u00edku. Nov\u00e1 pravidla se dotknou ka\u017ed\u00e9ho e-shopa\u0159e. Poj\u010fme si rozebrat kl\u00ed\u010dov\u00e9 zm\u011bny v pravidlech pro odstoupen\u00ed od kupn\u00ed smlouvy a v reklamac\u00edch.<\/p>\n","protected":false},"author":27,"featured_media":8374,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"coauthors":[51],"class_list":["post-8317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktuality-novinky-platebni-brana-gopay"],"acf":[],"yoast_head":"\nE-shopa\u0159i, co se v roce 2023 zm\u011bn\u00ed? Nov\u00e1 pravidla odstoupen\u00ed od smlouvy a reklamac\u00ed | GoPay blog<\/title>\n<meta name=\"description\" content=\"Z e-shop\u016f u\u017e nebudou bezplatn\u00e9 p\u016fj\u010dovny. Poj\u010fme si rozebrat zm\u011bny v pravidlech pro odstoupen\u00ed od kupn\u00ed smlouvy a reklamac\u00edch.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gopay.com\/blog\/v-roce-2023-se-zmeni-pravidla-odstoupeni-od-smlouvy-a-reklamaci\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-shopa\u0159i, co se v roce 2023 zm\u011bn\u00ed? Nov\u00e1 pravidla odstoupen\u00ed od smlouvy a reklamac\u00ed | GoPay blog\" \/>\n<meta property=\"og:description\" content=\"Z e-shop\u016f u\u017e nebudou bezplatn\u00e9 p\u016fj\u010dovny. Poj\u010fme si rozebrat zm\u011bny v pravidlech pro odstoupen\u00ed od kupn\u00ed smlouvy a reklamac\u00edch.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gopay.com\/blog\/v-roce-2023-se-zmeni-pravidla-odstoupeni-od-smlouvy-a-reklamaci\/\" \/>\n<meta property=\"og:site_name\" content=\"GoPay blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gopay.cz\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-09T11:42:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-16T08:32:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gopay.com\/blog\/wp-content\/uploads\/2023\/01\/bruno-kelzer-LvySG1hvuzI-unsplash-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tamara Koschantov\u00e1\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@gopaycz\" \/>\n<meta name=\"twitter:site\" content=\"@gopaycz\" \/>\n<meta name=\"twitter:label1\" content=\"Napsal(a)\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tamara Koschantov\u00e1\" \/>\n\t<meta name=\"twitter:label2\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuty\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Tamara Koschantov\u00e1\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gopay.com\\\/blog\\\/v-roce-2023-se-zmeni-pravidla-odstoupeni-od-smlouvy-a-reklamaci\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gopay.com\\\/blog\\\/v-roce-2023-se-zmeni-pravidla-odstoupeni-od-smlouvy-a-reklamaci\\\/\"},\"author\":{\"name\":\"Tamara Koschantov\u00e1\",\"@id\":\"https:\\\/\\\/www.gopay.com\\\/blog\\\/#\\\/schema\\\/person\\\/3c924fab9558501c2bf0d8fca72b4cdb\"},\"headline\":\"E-shopa\u0159i, co se v roce 2023 zm\u011bn\u00ed? 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